Our support services are available around the clock, 365 days a year. We maintain support centres in the UK and Singapore to ensure the necessary resources are always available to our customers.
The helpdesk provides a single point of contact for any system issue and our service levels are designed to ensure the speed of response you need to maintain your business-critical systems. You can choose the level of support you require - calls marked critical receive a response in less than one hour.
Our support services can cover everything related to your ERP system:
Our team will also manage support queries for integrated third-party systems and hardware in order to provide a single point of contact for all service calls.
Our service level agreements are fully flexible and re-configurable. You can design a support plan that accurately reflects your business environment and takes any seasonal changes in demand into account. Services are typically provided on an annual contract basis where charges reflect the required level of support and hours of cover.
We also provide regular reporting, service reviews and proactive system monitoring to resolve potential issues before they disrupt your operations.
We believe that implementing ERP software to meet strategic goals and training internal staff to get the most from using the system are two of the best ways to drive long-term performance in manufacturing organisations.
As well as our 24/7 support, these consultancy and training services play a key role in our customers' ongoing success with ERP systems.