The company is committed to quality and reliability, not just in terms of equipment but also through customer service and training. Lanemark has become acknowledged as a leader in this highly specialist field and business uses market intelligence to update and customise its product offerings which are at the top end of this area of technology.
“We are delighted to have contracted with In2grate Business Solutions for the Microsoft based solution. Our business is benefiting from increased sales and of course that success places greater demand on our organisation. We needed to migrate from the existing disparate systems onto a single, total business solution that can manage current requirements and support our future growth.”
Adrian Langford, General Manager.
Lanemark Combustion Engineering Ltd based in Nuneaton, West Midlands, is a ‘world class company’ due to its commitment to product and personnel development. It has concentrated on its core capabilities – the production of industrial process gas fired burners and heating systems, enabling the company to grow an enviable UK and international customer base. It is a list that includes many of industry’s leading names in both general manufacturing and the specialist petrochemical industry.
The patented ‘Thermimax’ gas burner head is at the heart of Lanemark's success. It has a number of unique properties and enables the gas consumption and controllability of each burner installation to be optimised. In turn, production efficiency is enhanced helping Lanemark’s customers to maximise their own profitability within an increasingly competitive trading environment.
Lanemark designs, manufactures, distributes and services its complete range of products, making for a complex business operation. Its success has been achieved by understanding the varying markets that it serves and by being highly responsive and flexible in the way it quickly reacts to changing market and economic conditions combined with a focus on continuous improvement throughout the business.
The process burners are sold through a network of agents worldwide, specialising in liquid heating requirements and process oven burners. Another division, International Combustion, specialises in meeting processheating requirements in the global hydrocarbon processing markets. A team of field-based engineers carry out both scheduled maintenance andemergency breakdown repairs to Lanemark’s clients. This service is provided by both directly employed engineers and approved third party engineers.
Lanemark had been using a combination of a piecemeal packaged software solutions and in-house developed database applications to support their business. There was little or no automation of the business services and this created a heavy reliance on paperwork based systems with re-entry and duplication of data in the accounts systems. It was recognised that there was a need for an integrated business solution that extended across the company and provide the management with the relevant information required to drive the business forward. Having used the services of an independent consultant, a specification document was produced that described the business needs and three potential software packages were selected and after a thorough evaluation and selection process that included on-site demonstrations, Lanemark International selected In2grate Business Solutions and Microsoft Dynamics NAV.
"We primarily based our decision on two key factors – the quality of the software and the capability of the service provider. In2grate Business Solutions has a proven track record of implementing ERP systems and displayed a good understanding of our business. They exceeded our requirements with their presales efforts and delivered an implementation plan that offered minimum disruption to our business”
said Adrian Langford.
Microsoft Dynamics NAV is the ideal solution for Lanemark because it is one of the most flexible ERP products available and ideal for companies with unique processes and specialised needs. The new solution allows the company to meet key business objectives and provides access to information across the whole business including the team of mobile engineers. The system now handles the accounting and invoicing functions, order processing, manufacturing and service ordering. This enables Lanemark to be at the forefront of its sector and promote further expansion of its UK and the international customer base.
“In Microsoft Dynamics NAV and In2grate Business Solutions we have found a very well-built product and an excellent service provider. We manufacture, distribute and service gas burner systems to industrial and petrochemical customers throughout the world. Having integrated manufacturing and service management capabilities, where all the data related to the serial number of the product is accessible by internal staff and the mobile service engineers, is absolutely vital to us.”
Adrian Langford concludes