IBS Enterprise for Service Sector Organisations

In2grate Business Solutions’ Enterprise solution combines world class business systems and real time service management to provide a total solution for service orientated companies.

As a leading provider of Microsoft Dynamics NAV ERP solutions, In2grate Business Solutions has significantly extended the product with a suite of service management modules.

This highly functional Enterprise Resource planning (ERP) solution now caters for all of the processes necessary to support teams of mobile field service engineers. The total Enterprise solution covers the following areas:

• Service Management
• Sales and Marketing
• Customer Relationship Management
• Procurement
• Inventory Management
• Manufacturing
• Financial Management
• Business Intelligence

The new Field Service Management facilities enable organisations to perform all of the usual contract and SLA management functions and offers:

• ServiceTrack: Real time job scheduling and field force management using Web, digital pan and mobile phone technologies
• FleetController: Next generation fleet management solution for driver, vehicle, van stock and plant management

Both have been intelligently integrated with Microsoft Dynamics NAV to offer real time service task management, stock and financial accounting.